FREQUENTLY ASKED QUESTIONS
HOW FAR IN ADVANCE SHOULD I PLACE AN ORDER?
Please inquire about a custom order with as much notice as possible! I am typically booked out several weeks or months in advance, specifically around holidays, so advanced planning is important. I have limited availability for custom orders and may close custom ordering during heavy holiday seasons. Please note I will not be accepting orders with less than 1 week notice in special season.
WHERE ARE YOU LOCATED? DO YOU OFFER SHIPPING OR DELIVERY?
I´m located in Blacksburg, Virginia and I work from a licensed kitchen. I do delivery for free in Blacksburg area and Christiansburg for an additional charge. Cookies Nationwide Shipping.
DO YOU OFFER ALLERGY FRIENDLY OPTIONS?
Our standard desserts recipes contains wheat, egg and dairy.
I´m not making any vegan/gluten free/ sugar free desserts yet.
CAN YOUR DECORATED COOKIES BE FROZEN?
Absolutely! Freezing decorated cookies is a wonderful option if you have leftover cookies that you’d like to keep fresh for a later date. Additionally, if an order date is not available close to your event, selecting an earlier date and freezing cookies is a great option. As long as cookies are defrosted fully before being removed from the packaging, you will never know they weren’t freshly made!
1- Carefully place cookies in airtight tubs or Ziplocs to freeze.
2- Take out of freezer the night before you’ll need them. Do not
open the container until they are completely thawed.
CAN YOUR CAKES BE FROZEN?
I do not recommend frozen buttercream/fondant cakes.
WHAT PAYMENT METHODS DO YOU TAKE?
Venmo, Zelle or cashapp.
I AM NOT SURE WHAT DESIGN I WANT. CAN I LEAVE THIS TO YOU?
YES! This is my favorite kind of brief! Please just give me your ideas on colors and theme and leave the rest to me.